Problems Uploading

Multiple File Uploader (2GB):

If you're using and experiencing problems with the new uploader, this may be due to the variant of the Multiple File Uploader you're trying to use.

As standard, we recommend using the top "Multiple File Uploader (2GB)" option; this will use the uploader most appropriate for your machine.

If you want to upload files larger than 2GB, please select the "Multiple File Uploader HTML5 (4GB)".

Please note that the HTML5 version of the uploader does not work with Internet Explorer 9 and below as these do not support HTML5.

For a more secure way of sending files, please enable the "Encrypt Transfer (SSL)" option, which can be found either on the top left or top right of your page. For Business Account users, your pages should automatically be in secure mode.

If you're having issues with the Multiple File Uploader, you may instead want to try one of the flash variants of the uploader as this will use a different technology to send files. You can find the option to do this by going into your "Account Settings" or for Business Accounts by going into your "User Settings".

Flash Multiple File Uploader (2GB):

The Flash Multiple File Uploader requires the latest version of Adobe Flash to upload files (version 9.0.24 or later). You can check if you have Adobe Flash installed by clicking here.

Some security software, such as Kaspersky, can cause problems on the Flash Multiple File Uploader. If your Security software allows, please add @mailbigfile.com to your allowed websites.

Some of the newer operating systems may use 64 bit browsers. If you have a 64-bit operating system and are using a 64-bit browser, please ensure you also have the 64-bit version of flash player installed on your machine. You can check by clicking here.

If you are unable to use the Flash Multiple File Uploader, you can try the "Multiple File Uploader (2GB)" or the "Single File Uploader (2GB)". Please use the "Account Settings" or "User Settings" for Business Accounts link on your Send page and select one of the aforementioned options. Both of these uploaders use your browser, rather than flash, to upload files.

« Return to help centre menu