Speed Issues

There are many factors which affect upload speed.

These can include your computer, router, network, connection, ISP traffic and server load.

Due to the way that broadband technology works, uploading files at the maximum speed of your connection, can slow down your browsing and downloading on other services. This is due to the line being shared between uploading and downloading.

In general, most broadband connections have upload speeds which are less than 10% the speed of downloading. For instance. An ADSL2 connection with a 20mbps download speed may only upload at 1.9mbps. Some fibre to the cabinet connections (FTTC) may offer download speeds of around 80mbps and have an upload of 19mbps. So it is plain to see how uploading files will be slower than downloading.

If your computer is busy with other tasks, or has software installed to which is monitoring transfers this may slow down your connection.

If you are on a wireless connection, please check your signal strength as this can have a dramatic effect on connection speeds. Distance is always a big factor with wireless technology. You may have a good signal strength, but if you are a large distance from the router, the data can become corrupt and thus slow the connection down. If you are experiencing slow speeds on wireless, try moving closer to the router or connecting via an ethernet cable.

Your network may have restrictions in place limiting the bandwidth. This is especially prevalent in larger companies. Please check with your IT Dept.

You can check your connection speed via the Speed Test website or our own speed test here.

Contact your ISP to see if there are any issues with their service, or on your local exchange. Also please check you haven't exceeded your allowance on your ISP, as they can sometime throttle your bandwidth.

You can check the status of the MailBigFile service here.